Greater Safety and Satisfaction


Characteristics such as simple and ease installation, user-friendly and intuitive interface and easily integrated into all the external
systems, allied to technical assistance services and a continuous evolution plan make CFlex Movement Planner a solution that
can be quickly and objectively tested and implemented in a control center


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Installation is performed in stages with well-defined procedures, especially as regards
railway operation data collection and the exchange of information with the existing
systems in the control center.

With defined terms and resources, all the installation is performed through remote
and on-site activities at the client’s control center.

At the end of the installation, the solution will be ready for immediate use based on the training
provided to users.

Minimum installation requirements (See +)

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We offer technical assistance services* contemplating a Help-desk to clear doubts on the system’s
utilization, Support to solve problems, and Training to users.

*After the warranty period, the above services may be provided
through a specific service provision contract between
the client and CFlex.

 

Help Desk Services: to clear users’ doubts on how to use CFlex Movement Planner available during normal working hours, from Monday thru Friday;

 

  Support Services*: to solve problems hindering CFlex Movement Planner’s correct functioning, with terms and conditions defined according to the service levels. Available 24/7.
 

To perform that service, CFlex counts on mechanisms that enable remote and real time monitoring of the availability of CFlex Movement Planner and of the environment in which it is operating, based on the company’s headquarters in Campinas, Brazil.

* This service may be provided by CFlex or by an accredited representative.
 

Training Services*: to provide support to users when using CFlex Movement Planner, being available for managers, technicians and operators (traffic planners and controllers).

* This service may be provided by CFlex or by an accredited representative.

 

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Our Customer Service is available through a Call Center or an online Client Service Center.

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CFlex Movement Planner counts on a permanent continuous evolution plan involving all
of its aspects, whether in terms of architecture, algorithms or functionalities. Researches are
permanently undertaken, and new techniques allowing for a better performance are being studied
and evaluated, always based on the new technologies available.

At every update, clients are informed on the possibility of using it and, once agreed,
an installation plan is established.

Another aspect to differentiate CFlex Movement Planner is its flexibility and agility
to incorporate specific functionalities for the clients.

 

CFlex counts on support of São Paulo Research Foundation (FAPESP), through the grant 2015 / 50478-0, for the development of improvements in its product CFlex Movement Planner.
The opinions, assumptions and conclusions or recommendations expressed in this site are the sole responsibility of CFlex and do not necessarily reflect the vision of FAPESP.